02710nam a22004097a 4500003000900000003000900009005001700018008004100035010001700076020003100093020002800124020003700152040001700189050002000206082001600226100003300242245003100275246010200306264009100408264001100499300002700510336002600537504005100563505113000614520026601744650002802010650002602038650002002064650003102084650001602115650003702131650001302168650001602181650002902197650003902226776003502265PH-MaWHOPH-MaWHO20241108112744.0240621b        |||||||| |||| 00| 0 eng d  a  2020949808  a9781400220021q(paperback)  a1400220025q(paperback)  a9781400220038q(electronic book)  cWPRO Library00aHF 5549b2021MA04a658.3822231 aManning, Katharine,eauthor.14aThe empathetic workplace /1 iSubtitle on cover:a5 steps to a compassionate, calm, and confident response to trauma on the job 1a[New York, New York] :bHarperCollins Leadership, an imprint of HarperCollins,c[2021] 4c©2021  aiv, 219 pages ;c22 cm  atextbtxt2rdacontent  aIncludes bibliographical references and index.0 aIntroduction: An empathetic approach ; The impact of trauma at work ; The LASER method ; Trauma and the brain -- Step 1: Listen: Introduction ; Why we listen ; Before the meeting ; Active listening ; Controlling your response ; What if the person is lying? ; When not to listen ; Taking notes ; Hearing what isn't said ; Self-harm and harm of others ; Winding down -- Step 2: Acknowledge: Introduction ; Why we acknowledge ; Silence ; Thank the person ; What not to say ; What to say instead; Avoid judgment ; Distancing assumptions ; Resist the urge to fix it -- Step 3: Share: Introduction ; Why we share information ; Why it's hard to share ; Share facts ; Share process ; Share values ; Share what you don't know and can't share ; How to share information ; The role of apology -- Step 4: Empower: Introduction ; Why we empower ; Security issues ; Counseling ; Flexible work options ; Other community services -- Step 5: Return: Introduction ; Why we return ; Prepare to exit the conversatoin ; Remind of next steps ; Follow up ; A return to yourself ; What else we can do -- Conclusion: The benefits of the LASER method.  aThis critical resource gives managers, HR, and anyone who may come into contact with someone in trauma---including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more---the tools they need to be prepared for what lies ahead. 0aPsychology, Industrial. 0aPersonnel management. 0aPsychic trauma. 0aViolence in the workplace. 0aHarassment. 0aWorkxMoral and ethical aspects. 0aEmpathy. 0aCompassion. 0aInterpersonal relations. 0aManagementxPsychological aspects.08iebook version :z9781400220038