02873nam a22004337a 4500 PH-MaWHO PH-MaWHO 20241108112744.0 240621b |||||||| |||| 00| 0 eng d 2020949808 9781400220021 (paperback) 1400220025 (paperback) 9781400220038 (electronic book) WPRO Library HF 5549 2021MA 658.382 23 Manning, Katharine, author. 675311 The empathetic workplace / Subtitle on cover: 5 steps to a compassionate, calm, and confident response to trauma on the job [New York, New York] : HarperCollins Leadership, an imprint of HarperCollins, [2021] ©2021 iv, 219 pages ; 22 cm text txt rdacontent Includes bibliographical references and index. Introduction: An empathetic approach ; The impact of trauma at work ; The LASER method ; Trauma and the brain -- Step 1: Listen: Introduction ; Why we listen ; Before the meeting ; Active listening ; Controlling your response ; What if the person is lying? ; When not to listen ; Taking notes ; Hearing what isn't said ; Self-harm and harm of others ; Winding down -- Step 2: Acknowledge: Introduction ; Why we acknowledge ; Silence ; Thank the person ; What not to say ; What to say instead; Avoid judgment ; Distancing assumptions ; Resist the urge to fix it -- Step 3: Share: Introduction ; Why we share information ; Why it's hard to share ; Share facts ; Share process ; Share values ; Share what you don't know and can't share ; How to share information ; The role of apology -- Step 4: Empower: Introduction ; Why we empower ; Security issues ; Counseling ; Flexible work options ; Other community services -- Step 5: Return: Introduction ; Why we return ; Prepare to exit the conversatoin ; Remind of next steps ; Follow up ; A return to yourself ; What else we can do -- Conclusion: The benefits of the LASER method. This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma---including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more---the tools they need to be prepared for what lies ahead. Psychology, Industrial. 291659 Personnel management. 270113 Psychic trauma. 675312 Violence in the workplace. 675313 Harassment. 675314 Work Moral and ethical aspects. 675315 Empathy. 145288 Compassion. 675316 Interpersonal relations. 203523 Management Psychological aspects. 675317 ebook version : 9781400220038 MONO nml 17976 17976 0 0 nml 0 0 WPRO WPRO 2024-06-21 Donation from DPMO 1 HF 5549 2021MA WPR000232 2026-06-15 11:30:51 2024-10-30 1 2024-06-21 MONO 0 0 nml 0 0 WPRO WPRO 2024-06-21 Donation from DPMO 1 HF 5549 2021MA WPR000233 2024-12-30 2024-11-29 14:23:27 2024-11-29 2 2024-06-21 MONO 0 0 nml 0 0 WPRO WPRO 2024-06-21 Donation from DPMO 0 HF 5549 2021MA WPR000234 2024-06-21 00:00:00 3 2024-06-21 MONO