The Manning, Katharine creator author. text monographic eng

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iv, 219 pages ; 22 cm This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma---including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more---the tools they need to be prepared for what lies ahead. Introduction: An empathetic approach ; The impact of trauma at work ; The LASER method ; Trauma and the brain -- Step 1: Listen: Introduction ; Why we listen ; Before the meeting ; Active listening ; Controlling your response ; What if the person is lying? ; When not to listen ; Taking notes ; Hearing what isn't said ; Self-harm and harm of others ; Winding down -- Step 2: Acknowledge: Introduction ; Why we acknowledge ; Silence ; Thank the person ; What not to say ; What to say instead; Avoid judgment ; Distancing assumptions ; Resist the urge to fix it -- Step 3: Share: Introduction ; Why we share information ; Why it's hard to share ; Share facts ; Share process ; Share values ; Share what you don't know and can't share ; How to share information ; The role of apology -- Step 4: Empower: Introduction ; Why we empower ; Security issues ; Counseling ; Flexible work options ; Other community services -- Step 5: Return: Introduction ; Why we return ; Prepare to exit the conversatoin ; Remind of next steps ; Follow up ; A return to yourself ; What else we can do -- Conclusion: The benefits of the LASER method. Includes bibliographical references and index. Psychology, Industrial Personnel management Psychic trauma Violence in the workplace Harassment Work Moral and ethical aspects Empathy Compassion Interpersonal relations Management Psychological aspects HF 5549 2021MA 658.382 9781400220021 1400220025 9781400220038 2020949808 240621 20241108112744.0